FAQ
1.Are you Manufacturer or trading company? Where is the company located?
We are a global Top 5 Beauty device manufacturer, Head quartered in Japan, with global Engineering service center in Shanghai, and a 100% owned Manufacturing plant in Shenzhen.
2.How many people are there in your company?
There are about 200 people in our company, among them there are 20 people in Japan (HQ), 20 in Shanghai (Int'l Engineering Service Center), and 160 H/C in Shenzhen (MFG Plant).
3.What parts are you supplying?
We are supplying tremendous Beauty devices from different aspects, for example the Face mask, neck mask, Beauty wand, EMC beauty device, RF Beauty device, Hair shaver, Head massager, Neck beauty device etc.
4.How long have you been involved in this market?
We have been engaged in this industry since 2010.
5.Where are the main markets?
Our main markets are in the North America, South America, the European Union, the UK, South Koera, Japan, and other markets.
6.How many agents or wholesalers are there overseas?
Currently, we have more than 50+ agents overseas, and we provide services to more than 500 customers.
7.Can we use the specified packaging method?
Of course, please provide your packaging method you preferred, anyway, additional cost may be paid for the change of packagings.
8.Do you have your warehouse?
Sure, our plant and warehouse is only 4km away from Shenzhen Airport, our warehouse has a full of 3000 square meters.
9.Can we offer quotations for the products not shown on the website?
Yes, we can provide the Product Portfolios for your reference.
10.Does the product itself support OEM customization?
Yes, we support OEM / ODM @ Customized Logos, Colors, Designs etc.
11.What's the min quantity?
Normally the MOQ is 1000 Pieces.
12.Can you provide a product catalog?
Yes, contact with our business manager please, we will send you the product portfolios.
13.Are samples available free of charge?
Depending on the product, in general should be paid for samples due to the price is not so cheap.
14.Mass production time and delivery time.
In general 25~30 days for production after PO, different products have different production cycles.
15.About the terms and conditions of payment.
In general, 50% payment for order (and productions), and 50% payment before shipping.
- We are one of the global Top5 OEM Manufactures, so we put more efforts in design, development, and productions, and thus the payment terms we offered is simple and staight-forward.
- Other payment terms can be negotiated in case of slight differences vs the general one.
16.Product after-sales service scope and service period.
lf the product has quality problems within one year, we will renew or replace it for you for free, in reasonable failure rate of less than 2%, normally the failure rate shall be less than 1% acc. to our experiences.
